hi, I’m Favour —
Customer Support ✦ Virtual Assistance ✦ Administrative Support
Customer support, virtual assistance, and a little less everyday chaos. I help keep the inbox organised, the calendar in check, and the little details from slipping through the cracks.
today’s little list
Motto
Making busy days feel a little less busy.
a little about me
I’m a Business Administration student at the University of the People, building my path in customer support and virtual assistance.
Volunteering in my church’s sales unit taught me how much a good experience depends on the little things: clear answers, accurate records, a quick fix when something goes wrong, and a friendly follow-up. I helped customers find what they needed, kept the sales records (first in a notebook, later on the computer) and helped the bookshop manager reconcile sales and cash.
Since then I’ve been building hands-on skills in the everyday work of remote support: email, scheduling, task tracking and customer records. Now I’m looking for opportunities to put them to work.
Quick facts
fun fact: I genuinely enjoy a tidy spreadsheet.
Five short samples showing how I’d handle real requests. Scenarios and customer names are fictional.
Scenario
A customer contacts support because their order has not arrived within the expected delivery period. They are frustrated and want an update.
Skills demonstrated
Hello Michael,
Thank you for reaching out. I’m sorry your order hasn’t arrived within the expected delivery period. I understand how frustrating this must be.
I’ll check your order status and tracking information and get back to you with an update once I have more information.
Thank you for bringing this to our attention.
Kind regards,
Customer Support Assistant
Scenario
A customer received a damaged item and wants to know whether they can receive a refund. The refund policy has not yet been reviewed.
Skills demonstrated
Hello Sarah,
I’m sorry your item arrived damaged. I understand how disappointing this must be.
I’ll review our refund policy and check the next steps for your request. I’ll get back to you with an update once I’ve completed the review.
Thank you for bringing this to our attention.
Kind regards,
Customer Support Assistant
Scenario
A customer ordered a black bag but received a brown bag instead, and requests a replacement or refund.
Skills demonstrated
Hello,
I’m sorry you received the wrong colour of bag. I understand how disappointing this must be.
I’ll review your order details and check our replacement and refund policies to determine the available options. I’ll get back to you with an update once I’ve confirmed the next steps.
Thank you for bringing this to our attention.
Kind regards,
Customer Support Assistant
Scenario
A client asks me to confirm a supplier meeting, organise pending tasks, and keep track of follow-up actions.
Skills demonstrated
Tools used
Scenario
A concise, structured update on the current task board, showing what is in progress, what is pending and what has been completed.
Skills demonstrated
Hello,
Here’s a quick update on the current task board.
In progress
Pending
Completed
I’ve added priorities, checklists, and due dates to help keep tasks organised and track progress. I’ll continue updating the task board as work progresses and flag any issues that could affect deadlines.
Kind regards,
Virtual Assistant
behind the scenes
Screenshots from my own workspace, showing how I organise tasks, schedules, records and customer follow-ups. Names, orders and appointments shown are fictional.
A Trello board that breaks the week into clear tasks: organising client emails, preparing a meeting agenda, confirming a supplier meeting, updating a customer order tracker and reviewing the daily task list. Each card moves from To Do to Done, with a due date, checklist and priority label.
A week planned in Outlook, with colour-coded events for inbox review, a team planning meeting, meeting preparation, a supplier meeting, a task-tracker update and a weekly progress review, spaced out so nothing clashes.
A one-page weekly schedule that brings every appointment together with its time, purpose and status, set in West Africa Time. It flags the one meeting still awaiting confirmation and adds an admin checklist and scheduling notes.
A one-page agenda with a clear purpose, four agenda points and action items, so decisions get written down, everyone knows their next step and the next meeting date is set.
A customer order tracker that shows each order’s date, status, amount and whether a follow-up is needed, with the total and average order value calculated using SUM and AVERAGE.
A support ticket for a damaged-product refund request, logged in the support pipeline and linked to the customer’s contact record. It shows the ticket status, a follow-up task to check the refund policy and update the customer, a handover note and a full activity history.
what’s in my bag
The tools and skills I use to keep communication clear, records tidy and work moving on schedule.
Email, calendars, documents and files
Documents, spreadsheets and mail
Clear answers and reliable follow-through
Schedules, tasks and deadlines in order
Tidy work, without the fuss
let’s connect
I’m building my experience in customer support and virtual assistance, and I’d love to hear about roles where I could help.
View or Download My CVOr email me directly: fabaye0@gmail.com
Thanks for stopping by — I’d love to hear from you.